The 2016 is about to end, oh what a great year it was!
Looking back at this year we’ve tried to make it clear for us (and for our customers) what were the most noticeable things that we’ve achieved and had a huge impact on our relation with the clients.
So let’s outline the things that mattered the most in 2016
In 2016 we’ve managed to release 17 new Themes. That’s a huge amount compared to our friends from other noticeable Theme Clubs. We still try to keep to our promise to release up to 2 Themes per month. That’s a real hard keep promise we’ve made! Since we now have 64 Themes available and all require constant attention for maintaining them, constantly updating with new features, releasing up to 2 themes per month gets harder and harder. But we still strive to do that. And the numbers speak for themselves.
We are aware that in 2017 will be a challenge to still maintain and update ~80 Themes and also work on new Theme releases. But nothing to worry about, we will adapt to the situation as we always did.
We’ve coverd 4740 support tickets over the entire year. Speccial Thank to our support staff that makes everything possible that any client to remain happy with our Customer Service.
The average reponse time is ~6 hours. I will be honest with you, keeping this average response time constantly at this level is really, really hard. Sometimes we fail, especially over the weekend time and also the time zone difference plays it’s role.
Nontheless, the Client Satisfaction rate was 94.8%, with a 2% drop compared to 2015. Due to releasing New Themes every month, this adds up to handling 64 Themes which is a hell of a workload.
We’ve released our first Plugin. Tesla Login Customizer. Which has been downloaded for 29.330 times as of this moment. Currently having almost 9.000 active installs.
The plugin is perfect to easily customize your WordPress login page in minutes with no coding skills required. Transform the default log-in page into a professional and unique page that blends nicely with your brand or identity.
It offers plenty of free functionality which most similar plugins offer it for significant amount of $. Why we decided to give away for free? That was our way of thanking the WordPress community, and everyone involved in developing this echo system, for the wonderful opportunities they opened for everyone who supports their business and family working with WordPress.
In 2016 another 5.704 friends joined our Theme Club and got access to our goodies. Bringing us to 21.926 happy customers all time.
The majority of our customers come from:
- USA: 20.57%
- UK: 18.43%
- Germany: 12.87%
- Canada: 10.12%
- Spain: 9.90%
- Others: 28.11%
More than 19.000 people follow us on our Social media Accounts.